June 1, 2018

A Better Model for GDPR

Justin Daab Customer Experience Design

The EU GDPR went into effect. More interesting than the impact on marketing practices is how the law, while giving users control of their data, failed to provide mechanisms for wielding that power efficiently.

March 6, 2018

The Great Nokia Time Travel Experiment (How I Learned to Shake My Notifications Habit)

Justin Daab Customer Experience Design

In the middle of 2017, I found myself reading quite a bit of the current research on the effects of heavy smartphone usage on cognitive function. You can see an overview of what I found here. In short, the persistent drip of dopamine our brain releases when we get rewarded with repeated notifications can negatively affect our ability to concentrate as well as diminish our ability to transfer short-term memory into long-term memory. Cool, right?