February 1, 2019

The Environmental Issues with Blockchain

Justin Daab
Customer Experience Design

If today they were making the 1967 film, The Graduate, undoubtedly, the simple career-making business advice Benjamin Braddock would receive wouldn’t be “plastics,” it would be “blockchain.” What most people don’t understand is that just as plastics had once seemed a technology with limitless potential that turned out to be an environmental disaster, so may blockchain.

January 18, 2019

Striking the Right Balance Between Risk and Reward

Justin Daab
Innovation

Striking the right balance between risk and reward. I am old enough to remember watching Saturday Night Live when, during a segment of Weekend Update, they trotted out a special commentator, Father Guido Sarducci, “gossip columnist and rock critic for the Vatican newspaper.” Anyway, that night, Father Guido announced his five-minute business school, which, after a decently long poetic pause, he revealed as a single rule: “Buy low. Sell high.” Which, despite its momentary comedic …

December 14, 2018

The Design Thinker’s Holiday Media List

Justin Daab
Customer Experience Design

Take advantage of this time of year—the brief pause before 2019 throws us headlong into planning and unknown new adventures—to reinvigorate your curiosity and thirst for new perspectives. Step away from the holiday bustle for a moment and peruse some of our favorite media selections of late. We hope you enjoy them as much as we did.

October 12, 2018

3 Rules Apple Has Forgotten About Design

Justin Daab
Innovation

In the Apple heyday, Steve Jobs’ superpower seemed to be looking at an existing or emerging technology, empathizing with users, and seemingly effortlessly stripping the relationship between them down to its bare essentials. Looking at those moments of interaction that had the greatest impact on user experience, he would mercilessly execute against those. It’s a superpower that many claim Apple has lost since his departure. Thankfully, we can all learn from their mistakes.