Hilton To Give Guests More Control via Mobile

Sara Quoss Martin

To check in and select the exact room I want (away from the elevator and ice machine!), right from my phone. Finally!
Hilton looks to advance its digital strategy with more mobile options for guests.

Hilton is introducing some new ways to give the guest complete control over their stay, using mobile phones. It’s all part of their new digital strategy. They are even talking about being able to unlock your room right from your mobile phone, allowing you to skip the stop at the front desk altogether, as well as other options for upgrades and individual customized experience to enhance your stay.

Mobile accessibility makes the stay easier for the guest and provides many opportunities to generate revenue for the properties. It will be interesting to see who else will follow, with what and when.

You can read more about Hilton’s mobile strategy here.


Magnani is an experience design and strategy firm that crafts transformational digital experiences to delight users and deliver sustainable competitive market advantages for our clients.


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