June 17, 2019

Changing Spaces

Magnani Podcast

Danielle and Justin discuss ways in which applying design thinking methodologies to change the experience of working spaces can have a dramatic impact on achieving desired outcomes. They explore the cyclical importance of storytelling and prototyping as part of the greater business planning toolbox.

June 7, 2019

Who should own the digital customer experience? Marketing or I.T.?

Justin Daab I.T., Strategy, UX, Web design

In a perfect world, every department within every company, and all of the incentive packages of everyone working in every department making up those companies would be aligned around delivering a seamless, amazing digital customer experience. But in our professional experience, there are frequent debates (some of them quite fierce) about what department or group “owns” it. That debate arises from a number of factors. The most common, as you may have guessed from reading the opening line of this post, is misalignment between budget authority, project accountability, and controls.

June 4, 2019

Impressions on Ideation

Magnani Podcast

Justin is joined by a long-time associate, Matt Phillips of Phillips & Co., to explore the ins, outs and overall impressions of what makes a great ideation session.

June 3, 2019

Three smart reasons why you should be customer journey mapping

Justin Daab Customer Experience Design

In any of its existing forms—and there are many—customer journey mapping is simply the act of
describing what occurs at every stage of interaction between a customer and your business. That could cover everything from how they find the business (online or physically), what
happens during any visit or transaction, how they experience customer service or even how
they talk about your business” on social media before, during and after the transaction.

May 22, 2019

Get in the Game

Magnani Podcast

Chris Arkenberg, Research Manager at Deloitte’s Center for Technology, Media, and Telecommunications, Skypes in to chat with Justin about the meteoric rise in eSports, the popularity of battle-royale-style gaming and its disruptive impact on the video game publishing industry.

May 9, 2019

How to start prototyping (and why you should).

Justin Daab Design Thinking

If we’ve learned anything from watching the progress of evolution in the natural world, it’s that everything, no matter how established, is a prototype for a more highly adapted successor. That isn’t meant to be a life-or-death warning of doom; it’s meant to say that prototyping is part of the natural order of exploring, evaluating and optimizing ideas.

May 6, 2019

Innovative, Fun, and Delicious

Magnani Podcast

Nick Kokonas, co-owner of The Alinea Group, joins Justin Daab to discuss using emotional requirements as the foundation for designing an experience, the narrative structure of a great dining experience, crying babies, service chihuahuas and more.

April 30, 2019

Trending Up

Magnani Podcast

Maxwell Luthy, of Trendwatching, and Justin Daab talk about using trend data to drive the innovation process, the demonization of consumer excess, the emergence of a-commerce and more.

April 29, 2019

What’s the difference between digital transition and digital transformation?

Justin Daab Customer Experience Design

Often swapped out for one another, digital transition and digital transformation actually differ greatly in focus and, usually, in scope. Digital transition focuses on the basic (though still potentially massive) shift from analog, or physical, information to that which is stored, recalled or manipulated, using a digital platform. Digital transformation involves a change in how the enterprise or institution structures relationships or conducts transactions enabled by technology. Let’s take a look at a few examples of related transitions and transformations to get a better feel for the nuance.