Service design and experience design are often two sides of the same coin. Both are a means to make an engagement or transaction more customer-centric and satisfying. However, there is a distinction that is important for you to know.
Justin sits down for a conversation with Will Smith, founder of FooVR, about the past, present and future of VR, the intersection of narrative and innovation, and whether internet technology has moved the human race any closer to the intellectual utopia we were all promised in the 1990’s.
If you are sitting at your laptop and wondering what you’ll write about for your next thought-leadership article, blank page staring you in the face, just take a few minutes and use these tools to let your customers tell you what they want to read. It will help you ensure how you’re saying what you’re saying aligns perfectly with how your customers are phrasing what they’re asking for.
Take a moment to think about every interaction a customer has with your brand. Consumers no longer think of your logo as your brand. Your brand is the sum of every experience with customers—the entire customer journey from awareness to loyalty. How do you create brand positioning for the experience economy?
Recently, at Experience Design Week in Denver, we led a round table discussion with a group of experience design professionals who worked for a range of companies; some as large as Amazon and Google, some as small as a recently-pivoted tech startup. No matter the size of the enterprise, we heard the same issues discussed as challenges from nearly every participant. Read on.
As consumers buying cloud-dependent products, we’ve definitely entered, “fool me twice” territory. If you haven’t already heard, Jibo, the first social robot for the home who looks, listens and learns, is saying its final goodbye. Read our latest blog on why experiences should return to the edge.
As a partner who understands the sense of urgency around needed UX concepts, it’s important to define the strategy and the user needs to create an experience that resonates. Read on to get started on your experience.
We help companies translate what they know about trends and emerging technologies into potential business ideas. Here are three interesting technologies and three accompanying products we expect someone to create, so why not you?
Pixels, code and IT infrastructure will always be there, but it’s the way you make people feel that transforms an ordinary transaction into a story-worthy note in their day. Read on for three tips to get people talking.