September 22, 2017

Apple vs. The Mad Men: Can marketing and privacy co-exist?

Justin Daab
Customer & Market Insights, Market Insights, Marketing Strategy & Planning

The release of iOS 11 could introduce the greatest threat to the Web as we know it. That’s because Apple is introducing strict new privacy protection in its mobile Safari browser that will prevent ad networks from effectively tracking your browsing history through cross site tracking. While advertisers claim the process is benign, many believe that in the hands of a malicious entity, this information could be used to nefarious ends.

September 15, 2017

7 Ways To Improve Your Customer Experience

Justin Daab
Customer Experience Design

The result of the inevitable maturing of markets is that today’s innovation becomes tomorrow’s fish and chip paper, so to speak. And as the internet continues to empower your customers to price compare among a virtually infinite set of your competitors, this process will only continue to accelerate. But just because the category itself is commoditized, there is still competitive advantage to be found in the customer experience you’re able to deliver.

August 24, 2017

Can you answer these 5 influencer marketing questions?

Justin Daab
Customer Experience Design

Although it isn’t new, influencer marketing is common practice for a growing portion of marketing budgets. With social media, influencer marketing has been taken to scale. For marketers who haven’t yet taken the influencer marketing plunge, it’s time to ask some basic questions.

August 10, 2017

“What’s the deal with #hashtags?”

Justin Daab
Customer Experience Design

The use of hashtags seems to be extremely arbitrary, especially when it comes to individual social media platforms and the users themselves. With all the recent changes to social networks the question has to be asked; do we need hashtags at all?

July 7, 2017

How to Compete Against “Good Enough”

Justin Daab
Growth Strategies

Consumers increasingly expect good, fast and cheap. As new technologies lower barriers to entry to many industries, the price/value equation skews dramatically toward the lowest margin position, and often consumers feel like they can find a satisfactory mix of good, fast and cheap. Or, at least, “good enough”.

February 26, 2017

Replace Your Sales Funnel with a Sponge

Justin Daab
Customer Experience Design

It’s time to put the traditional sales funnel paradigm into the same category as pagers, fax machines and videotape—tools that moved from inspirational to mostly irrelevant. Learn how to increase conversions across your entire sales process.

February 19, 2017

Metrics That Move Your Understanding From “What” To “Why”

Justin Daab
Customer & Market Insights

As marketers, we look most often at the analytics that tell us if we are connecting enough. Let’s go beyond reach and frequency, and discover a few underutilized metrics that provide a true indication of how well you are connecting (and if you are connecting) with your most valuable targets. Content warning: there will be some math involved.