Case Study // CNA Insurance

Changing the conversation from "what we sell" to "how we help."

The Challenge

Legacy web properties and years of ad hoc additions had left CNA with a thorough, but thoroughly unusable, online digital experience. Abandon rates were high. Conversions (agent referrals) and satisfaction ratings were low. No user sign-in capabilities were, or would be, available.

 
 
The Insight

If customers have trouble finding the right path to relevant coverages and service … maybe the relevant coverages and services should find a path to the customer.

 
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The Solution

Provide an experience, curated on the fly, that quickly matches and presents to every user only those coverages and solutions that matter to them and their business—and then, connects them to an agent, seamlessly.

 
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The Results
CNA Results

Work with us.

We know you’re busy, so we'll make this quick—it'll just take a minute to fill out the appropriate form below. We’ll take a look and get back to you with some ideas on how best to move forward. Thank you!

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Alayna Van Hall
Director of Growth & Development